Due to a combination of limited commercial flights, extra parcel load and Covid-19 related procedural changes in Auspost parcel centres around Australia, customers may be experiencing some delays in shipping.
Australia Post's latest update regarding these issues follows:
26 May 2020
With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.
There are delivery delays in our network due to:
Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. StarTrack customers should visit the StarTrack tracking tool.
What we're doing
In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your patience.