Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 
  • To personalise your experience;
  • To improve our website;
  • To improve customer service;
  • To process transactions;
  • To send periodic emails;
  • To administer a contest, promotion, survey or other site feature.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You can unsubscribe using the form provided.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

Our checkout is hosted by Shopify Payments, using 256-bit Encryption via their PCI-compliant checkout system. You can also opt to use Paypal checkout.

Paypal is the world's most trusted secure online checkout handler. We offer the use of a secure server during checkout, via Paypal's Website Payments checkout system. All supplied sensitive/credit information is transmitted via Paypal's Secure Socket Layer (SSL) technology.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our web server.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may however release your information when we believe release is appropriate to comply with the law, enforce our site policies, run a cross-promotion of any kind, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Special Information for individuals in the European Union

We affirm our commitment to data protection in line with the EU General Data Protection Regulation (GDPR), as a required set of regulations across the European Union. We are committed to ensuring:

  • Personal data is processed fairly, lawfully and in a transparent manner;
  • Personal data is collected and processed only for specified and lawful purposes; 
  • Processed data is adequate, relevant and not excessive; 
  • Processed data is accurate and, where necessary, kept up to date; 
  • Personal data is not kept longer than necessary; 
  • Personal data is processed in accordance with an individual's rights; 
  • Personal data is kept secure; 
  • Personal data is not transferred to countries outside of the EU without adequate protection.

The information below outlines specific information relevant to certain aspects of our GDPR compliance.

Lawfulness of processing: We collect personal information in a number of contexts and for a number of purposes. Please refer to the 'What do we use your information for?' section of this Privacy Policy. Our processing activities are based on the legitimate interests pursued by us in supplying our products and providing services to you.

Personal information transferred outside of the European Union: The personal information of customers located in the EU may be transferred outside of the EU to our hosting providers and other service providers we have engaged to support our business. We will ensure that all of our partners and service providers comply with the GDPR, including by ensuring that appropriate safeguards exist in relation to any transfers of personal information outside of the EU.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us via the online form, direct email to thermofansaustralia[[[at]]]gmail[dot]com, or write to us at:

Thermo Fans Australia 
PO Box 2999
Weston ACT 2611

Page last updated 19/01/2020 10.48am AEST

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